mM
mariusswart M

1 reviews | Active since Jan 2017

20 Jan 2017, 08:49

Finacial bullying is a norm with no service !!!!

<p>Upgrade on 19 Desember 2015 .... reed wrong info into their system by not adding additional data as requested , then charged me for it but they dont know why my bill is so high . It took me 6 months from my side to figure out they did not read the right info into their system by their staff ( this is after they just delete my number while i was stuck for 3 days on Zimbamwean border , great timing Vodacom) . Shop fires person that did it wrong and did not too my staisfaction rectify their mess . Then my credit record looks bad because VODACOM crew contracts up ! The at end of Desember 2015 they try to double deduct money from my account , another breach of contract ! Then they pay money into my account wich they dont owe me and asked to return it after a month (Their admin is a mess!) the i get a R12000 bill for data i apparently used , after i fight them fro it the refund me R10000 . But now my credit record is still a mess because of Vodacom . No one comes back to me to rectify thi problem , no emails available to discuss this issue . Vodacom is just there when they can get my money but not there when i need help , they realy dont care and there is no personal service watso ever . The bully the puplic ! and cuase a lot of sleepless nights because of their lack of care and interrests to solve problems . I will never in my life thake another contract with these ******* . Sort out your admin and please take care of your clients ! this horrific experience is something i dont ever want again . You are welcome to call me to sort this out on ********** 083 ( a number i have started to hate becuase of your horrible service)</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team