1 reviews | Active since Jan 2017
Finacial bullying is a norm with no service !!!!
<p>Upgrade on 19 Desember 2015 .... reed wrong info into their system by not adding additional data as requested , then charged me for it but they dont know why my bill is so high . It took me 6 months from my side to figure out they did not read the right info into their system by their staff ( this is after they just delete my number while i was stuck for 3 days on Zimbamwean border , great timing Vodacom) . Shop fires person that did it wrong and did not too my staisfaction rectify their mess . Then my credit record looks bad because VODACOM crew contracts up ! The at end of Desember 2015 they try to double deduct money from my account , another breach of contract ! Then they pay money into my account wich they dont owe me and asked to return it after a month (Their admin is a mess!) the i get a R12000 bill for data i apparently used , after i fight them fro it the refund me R10000 . But now my credit record is still a mess because of Vodacom . No one comes back to me to rectify thi problem , no emails available to discuss this issue . Vodacom is just there when they can get my money but not there when i need help , they realy dont care and there is no personal service watso ever . The bully the puplic ! and cuase a lot of sleepless nights because of their lack of care and interrests to solve problems . I will never in my life thake another contract with these ******* . Sort out your admin and please take care of your clients ! this horrific experience is something i dont ever want again . You are welcome to call me to sort this out on ********** 083 ( a number i have started to hate becuase of your horrible service)</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
