Filthy bunch of *******, and Vodacom must be in cahoots

Item: Vodacom
Rating: 1
Author: Merryck S

Just got off the phone with Vodacom. They allowed some 3rd party company P-Squarem Games to clean out my contract, by charging me R10 a day. *******!! I looked, and there is a complaint from one Busani S that dates back to July 2018. Now I ask you, what kind of USELESS company is aware of this, and does NOTHING to protect the customer? I have not in any way or form subscribed to a payed for game in years! Vodacom, please do the right thing, and get my money back, and block these people. Why are you not taking legal action against them?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Sept 2019, 07:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Sept 2019, 07:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

02 Oct 2019, 11:49

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been resolved.

Regards,

Consumer Website Team

Vodacom's reply02 Oct 2019, 11:49

Official

Dear Customer,

As per discussion, query has now been resolved.

Regards,

Consumer Website Team