Figure out a quick

Our fibre has been off since Thursday 22 January, we called on Saturday 24 January to find out what the problem is. The lady said we must switching everything off she will call back in 20 minutes. We waited 30 minutes nobody called back in fact we are still waiting. We called again and the guy told us to switch everything on and he did stuff on his side and used the excuse that is due to the power problems in our town some of the towers aren't working. Now the power problems are resolver and still nothing. We phoned again this morning now all of a sudden they logged a call only today and it will take 24-48 for a technician to test the line and if he picks something up he will come out in another 24-48 hours. Then we will be long over a week with no fibre which we already paid for. Why is it such a struggle to get a technician to come out as soon as possible and get the matter resolved. Why didn't they do it in the first place on Saturday then a technician could have come out by today or tomorrow. They just use excuse and in the mean time Vodacom is pocketing hard earned money for something is not in working condition. Please get someone to call us so that we can get this resolved as soon as possible as I am fed up with Vodacom unless they want me to move somewhere else.