fighting for refund after costs taken without my knowledge

Item: Vodacom
Rating: 1

I have been fighting now for 3 months to get a refund, and im still fighting for money to be paid back, vodacom says its not on their side but they are my service provider and they charging me. To date im waiting for proof of me accepting data services or agreeing to anything online. why is this such a uphill with no assisttance...?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Aug 2017, 15:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Aug 2017, 15:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

22 Aug 2017, 07:13

good morning, the issue has not been dealt with, this was logged by your side but there has been no proof as so why there was a subscription logged on my profile and why Vodacom has billed me, vodacom is my service provider and they just put their hands in the air and i am not getting anywhere with Waspa, I have spoken with Justin and they have been on it for 2 weeks with no forward movement?

's update22 Aug 2017, 07:13

Reviewer Update