Fighting for Promotional My Gig 50 as advertised

I selected the following deal online for my upgrade: 100GBAnytime data+ 100GBNight Owl data (Plus: Promotional My Gig 50 - 24Months Hybrid) Alcatel HH72 Router White + Volkano Mini UPS

On 1 July 2023, the upgrade was meant to be effective, however, the Promotional My Gig 50 was not loaded to the account. Since then I have been fighting with various consultants and departments to resolve this matter to no avail. It is now 21 days later and still no one has been able to resolve this matter.