JG
Jacqueline G

1 reviews | Active since Mar 2012

01 Mar 2017, 11:42

Fighting for a refund

<p>I cancelled my Vodacom contract on 31 January 2017. There now is a credit due to me but I cannot get Vodacom to refund me</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2017, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Mar 2017, 14:15
Official

The reported incident is currently in hand with our Retentions Back Office Team.

They acknowledged receipt of our request and will revert back.

Best regards

Vodacom Consumer Website Team

Best regards,