MC
Martin C

1 reviews | Active since Jul 2015

26 Jul 2015, 22:52

Fifth time lucky?

I honestly don't know who to talk to anymore.<br> <br> My S4 Zoom's camera broke, so they replaced it. But, the camera does not want to focus properly. I have explained this so many times, the camera can only focus on macro-shots and zoomed-in photos.<br> <br> I have received my phone after job number FOUR, very hopeful and optimistic, just to have the report say \No fault found"";it doesn't even want to turn on. I reported the cracked screen immediately. The shop employees \""sent it in again\""... One week later I received a quote to pay for the cracked screen from Potch...? At least the phone is on its way to Jhb.<br> <br> My point is"

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2015, 09:18
Official
Hello bla****er,

I understand your concerns and would like to apologise for the handset problems you have been experiencing.

I have escalated this matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.

Kind regards
Rashieda
Vodacom Consumer Website Team