Fifth complaint logged for unstable home internet

I am extremely dissatisfied with the service I have received from Vodacom and feel compelled to highlight my ongoing frustrations. This is now the 5TH complaint I have logged in just one year about the same issues over and over again regarding your home internet package.

The internet service has been consistently terrible. High ping rates make it impossible for me to work effectively, and I experience frequent disconnections regardless of whether I use Wi-Fi or a wired connection. The lack of stability in your service is unacceptable for the price I am paying. My job is literally on the line with this internet!!

To make matters worse, the router I received as part of the package has already broken and been replaced twice within a 12-month period, yet the problems persist.

This situation is unsustainable and must be resolved with urgency. I am requesting an immediate investigation into my account and service, along with a permanent solution to ensure reliable internet connectivity. If no action is taken promptly, I will have no choice but to escalate this matter further to ICASA.