Fifteen minute plus call, matter not resolved.

I have been a Vodacom customer since 1995. Sadly, the level of service has deteriorated since back then. I have two accounts. My request was simple, please transfer a number from one of my accounts to my other account. I called 111 today, here's the timeline: 0933 Initiated call. 0935 Spoke to Lerato, explained my request. 0939 After some time and discussion she said that this would need to be done by the Accounts department and transferred me to them. 0945 Cassandra of Accounts eventually answered. Repeated my request. She said that she would need to check that my accounts were in order and if they were, she would transfer me back to customer service who could then finalise my request. Expressed my dissatisfaction at having to speak to three people to effect a simple request. She then said that my accounts were in order, but because it was a transfer of ownership that I would need to go into a branch. I re-iterated that it was NOT a change of ownership as both accounts were mine and that I was not prepared to go to a branch as I should be able to do this on the telephone or online. Asked to speak to her manager. 0949 Transferred to Morena. Repeated my request. He said that he was from Collections and this type of request is not handled by his department. Asked to be transferred back to Cassandra. 0950 Was transferred to Customer Acquisition Centre. An automated answer asked for my password. Gave up at this point and ended the call.