1 reviews | Active since Sept 2016

13 Nov 2017, 18:52

Fictitous and ******* Billing.

My account was cancelled with Vodacom but they are still billing me, on a non-exsistig number!! I paid the last bill last month and phoned Vodacom Customer service to check the it was indeed the final bill. Well the ********** have been at work again. A bill for November with a false number and added recurring data for good measure.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Nov 2017, 16:02
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team