eJ
elton J

1 reviews | Active since Nov 2011

01 Apr 2017, 09:30

fictitious charges

<p>My cell bill is normally around R2500 a month. all sims capped data and calls are capped too.</p> <p>they passed a charge through on my account of R10400. call centre cannot see or say why.</p> <p>this is theft!! not even incompetence.</p> <p>vodacom must refund the amount and the time and call costs it takes to sort out their mistake</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Apr 2017, 13:41
Official

Dear Elton,

I hope I improved your Vodacom experience.

Regards,

Cassandra

Best regards,