LN
Lorraine N
1 reviews | Active since Nov 2019
21 Jan 2023, 11:48
Ficticious billing
I have been charged for a non-existent handset (it was an education voucher which I returned) at R90 per month for over 2 years - maybe longer. Nobody at Vodacom can seem to remove this from my account. Emails go unanswered. Cancellation/Retentions staff say they will assist but I never hear back from them. Do I go to the Ombud for resolution? The amount used to me must be almost R3000 by now.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Jan 2023, 16:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2023, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2023, 09:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2023, 09:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2023, 11:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team loaded the cancellation and processed a credit for 12 months as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team loaded the cancellation and processed a credit for 12 months as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2023, 11:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team loaded the cancellation and processed a credit for 12 months as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team loaded the cancellation and processed a credit for 12 months as a gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
LN
Lorraine N's updateReviewer Update
06 Feb 2023, 15:31Hi,
Thank you for responding and thank you for the 12 month credit.
Please confirm the value of the credit you have passed. I have managed to dig in the archives and see that the first month this charge was raised was September 2021. That's 18 months @ R90 per month = R1620.
Also, the cancellation doesn't seem to have been processed this month. See below image of February 2023 bill.
image.png 45.13 KB
Thank you.
Thank you for responding and thank you for the 12 month credit.
Please confirm the value of the credit you have passed. I have managed to dig in the archives and see that the first month this charge was raised was September 2021. That's 18 months @ R90 per month = R1620.
Also, the cancellation doesn't seem to have been processed this month. See below image of February 2023 bill.
image.png 45.13 KB
Thank you.
LN
Lorraine N's update06 Feb 2023, 15:31
Reviewer Update
Hi,
Thank you for responding and thank you for the 12 month credit.
Please confirm the value of the credit you have passed. I have managed to dig in the archives and see that the first month this charge was raised was September 2021. That's 18 months @ R90 per month = R1620.
Also, the cancellation doesn't seem to have been processed this month. See below image of February 2023 bill.
image.png 45.13 KB
Thank you.
Thank you for responding and thank you for the 12 month credit.
Please confirm the value of the credit you have passed. I have managed to dig in the archives and see that the first month this charge was raised was September 2021. That's 18 months @ R90 per month = R1620.
Also, the cancellation doesn't seem to have been processed this month. See below image of February 2023 bill.
image.png 45.13 KB
Thank you.