Fibre/VOIP Relocation

Relocation forms submitted 2wks 2 days before move, (VODACOM said 2 weeks). Relocation date shld have been 23-09-18. Now 11-10-18 (2 weeks 4 days AFTER move) NO FIBRE/VOIP. Continuously ph call centre, different story each time. After a 10 days, I am then connected to Lebogang and things start to look up, this will haopen that will happen and you will receive a FREE LTE to cover you until all is sorted (ha ha ha)...……….well that's what I thought, 2 days later no communication. Hands tied, ph call centre AGAIN and AGAIN, once again different stories. Latest story is contract has been DECLINED!! (I believe they are trying to load an ADDITIONAL contract). This contract was running for aprox 4 mths b4 relocation submitted, NO non payments, NO returned debit orders etc etc. I spoke to Elizabeth at call centre yesterday, she also came back to say that there seems to be an error and it is been attended to...……..I sent email to Panallo, Lebogang and Ronnie (Suppose to be a supervisor) at +/- 12:30, have I had the 'common courtesy' phone call????

The previous account also was supposed to be 'on hold' from 23-09-18 until new system sorted, oh no, still be charged full price AND deducted from bank account. I may add, when the FIBRE/VOIP was 1st installed at old location, also had huge problems.... I do not have words as to how I feel/what I have been through, the endless wasted time and effort and people call this 'customer CARE'...…. I do NOT think so!!