AS
Andrew S
1 reviews | Active since Mar 2009
26 Nov 2020, 17:33
Fibreless
On Saturday Vumatel installed fibre for us and we were connected in about an hour ... We had internet until Sunday night.
On Monday morning I found out that the internet was not working on the router ... It is a Vodafone router. The internet light flashes. I phoned in the evening and Vodacom gave me a case number. It is now Thursday an I still have no answers from Vodacom as to what is causing the problem.
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Vodacom's replyOfficial
26 Nov 2020, 21:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 21:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team