Fibreless

I have been a Vodacom Fibre user since they installed lines at my house, 10 MBPS user uncapped, very happy until today. Lockdown forced us all is RSA to work from home and be at home and we all adhere. I received an email stating that my service will be reduced to 2MBPS due to fair usage policy. I have to work and chair meetings, hold meetings with my team and obviously spend more time at home. This uses much more data than I would normally use and a company like VODACOM should empathize with this, we did not choose this and definately would not exceed the FUP under normal (what ever normal is these days) circumstances. I called into the Vodacom *** call centre and was assisted by Jason who handled the disgruntled call very well, even though his hand are tied as he could not even assist me to increase my Fibre package to get me working on the bandwidth I am paying for. I do think a company like Vodacom can ease the FUP restrictions during this time to accommodate clients like myself in this unexpected and trying time for any business. This really ticks me off and makes me doubt in the integrity and compassion in a company like this and if they really care about their customers and that we are in this together and not just another number. Pathetic