1 reviews | Active since Jun 2015
Fibre weekly down
My fibre is down every week for a day or two and I have to buy data for my mobile Telkom modem.
I did a migration from Supersonic and am regretting that decision weekly. I used to have some buffering issues with Supersonic and thought Vodacom is deliberately limiting the access since purchasing Vumatel and thought it was prudent to move over due to saving in the lower price and them being the preferred provider.
It is costing me more now. No discount on the monthly subscription due to additional cost and aggravation for their bad service.
At least this week the matter was resolved during the call the Monday morning but was off since Sunday. The problem was an expired IP address. Really?????
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team investigated and confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team investigated and confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,