Fibre was installed on the 13th of August 2024

Item: Vodacom
Rating: 1
Author: Pride M

Fibre was installed on the 13th of August 2024. Since then the fibre has worked for a few days. I was out of the country for 2 weeks and I was told the fibre wasn't working for the 2 weeks. I came back and logged a SR request on the 9th of September, till today the fibre does not work. I would like to cancel this fibre because clearly Vodacom cannot provide a service. Cancel it and I will not pay for any penalty fees, you are unable to provide a service!!

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Replies (1)

Vodacom's replyOfficial

13 Sept 2024, 13:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Sept 2024, 13:56

Official