sL
sanjeev L
1 reviews | Active since Nov 2012
07 Oct 2022, 13:10
Fibre, useless service
Most useless pathetic service i have ever experienced!!! Fibre people come to my house promising the world. 3 month later no one has come for an installation, called *** daily with promises and that an installation will happen. You get put on hold for 45 minutes and they dro the call. Pathetic, *********** useless business being run. Will continue posting this usless service until i get my instilation
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Oct 2022, 14:07 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2022, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
sL
sanjeev L's updateReviewer Update
11 Oct 2022, 19:14Still no call, no feedback after you promises to send someone for the installation today.!!! Nothing
sL
sanjeev L's update11 Oct 2022, 19:14
Reviewer Update
Still no call, no feedback after you promises to send someone for the installation today.!!! Nothing
Vodacom's replyOfficial
27 Oct 2022, 10:36Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to Fibre leadership team for further assistance. Based on the feedback provided, our team is assisting and confirm installation is in progress.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to Fibre leadership team for further assistance. Based on the feedback provided, our team is assisting and confirm installation is in progress.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2022, 10:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to Fibre leadership team for further assistance. Based on the feedback provided, our team is assisting and confirm installation is in progress.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to Fibre leadership team for further assistance. Based on the feedback provided, our team is assisting and confirm installation is in progress.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,