SE
Sufyaan Ebrahim-Sujee
1 reviews | Active since Oct 2019
17 Jan 2026, 12:07
Fibre upgrade or rocket science?
I have been trying to upgrade my fibre line for the past 2 weeks. Sent from pillar to post, chatted to different agents, different departments, not a single individual can tell me what is the status of my order. Spoke to a lady by the name of Felicia, she requested i send her a signed quotation and a copy of my ID. I shared that with her and contacted vodacom after 48hrs only to hear from their agent that there is no Felicia that works there. Vodacom customer service is horrible. It seems like they hire *********** people who have no clue how to do a simple upgrade.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Jan 2026, 14:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2026, 14:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SE
Sufyaan Ebrahim-Sujee's updateReviewer Update
28 Jan 2026, 12:49It does not help if consultants contact me and cannot provide me with clarity regarding my order. I receive a notification sms saying my order is confirmed and the SR has been closed. A week later no delivery has been scheduled. When I call in, nobody can give me answer regarding the status of my order. Spoke to Felicia, Sophia, Karabo and no joy. Is this the customer service of such a big corporate? Pathetic really!
SE
Sufyaan Ebrahim-Sujee's update28 Jan 2026, 12:49
Reviewer Update
It does not help if consultants contact me and cannot provide me with clarity regarding my order. I receive a notification sms saying my order is confirmed and the SR has been closed. A week later no delivery has been scheduled. When I call in, nobody can give me answer regarding the status of my order. Spoke to Felicia, Sophia, Karabo and no joy. Is this the customer service of such a big corporate? Pathetic really!
SE
Sufyaan Ebrahim-Sujee's updateReviewer Update
03 Feb 2026, 10:00Still no feedback since the 14th of Jan! Every consultant raises a service request and escalates but no feedback. Customer service at Vodacom fibre is pathetic! Nobody can give me feedback. Will not recommend this pathetic corporate.
SE
Sufyaan Ebrahim-Sujee's update03 Feb 2026, 10:00
Reviewer Update
Still no feedback since the 14th of Jan! Every consultant raises a service request and escalates but no feedback. Customer service at Vodacom fibre is pathetic! Nobody can give me feedback. Will not recommend this pathetic corporate.
Vodacom's replyOfficial
10 Feb 2026, 13:40Dear Sufyaan Ebrahim-Sujee,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, you have opted to cancel and we will not pursue this further.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, you have opted to cancel and we will not pursue this further.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2026, 13:40
Official
Dear Sufyaan Ebrahim-Sujee,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, you have opted to cancel and we will not pursue this further.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, you have opted to cancel and we will not pursue this further.
Kind regards,
Vodacom Consumer Website Team
Best regards,