FIBRE TO THE HOME BE WARY

Item: Vodacom
Rating: 1
Author: Andrew V

I am sick and tired of Vodacom fibre to the home, the poor download problems ,the contempt you are facing with call centre staff, problems take forever to be sorted out. BUT I PAY EVERY MONTH ON TIME!!! SR *** reported again for same problem! Can you fix it or should I opt for Rain5G !!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Aug 2025, 14:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Aug 2025, 14:26

Official

Andrew V's updateReviewer Update

02 Sept 2025, 08:29

I must say Vodacom was very quick to come out to our house to look into the problem. The technician
spent an hour at our house when he left speed was fine, last night however the speed was fluctuating
again. I really don't think Vodacom has a clue how to fix this. And the repair ticket was closed as fault repaired!

Andrew V's update02 Sept 2025, 08:29

Reviewer Update