FIBRE TO OUR HOME
We have recently installed fibre to our home, the consultants assured us that the activation would take at least 3 hours. After 2 days and 6 phone calls to the Vodacom support, the consultants could not assist and all they could say was "it is active on their side". Frustrated we called one more time and spoke to a wonderful consultant Ziyande Makade who was brilliant, she kept us on the line trouble shooting and eventually our fibre was working. She is such a brilliant consultant and made sure our fibre was up and running...well done Ziyande, wish the other consultants were as effective and efficient as you.
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Vodacom's replyOfficial
28 Jul 2022, 07:51Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply28 Jul 2022, 07:51
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team