CLVDL
Candice Leigh Van Der Linde
1 reviews | Active since Mar 2010
13 Jan 2022, 16:27
Fibre to LTE contract
Good Day
Please can someone assist me, I app**** for a Fibre account with Vodacom Fibre which was approved. and the interim LTE was delivered, After waiting almost 2 months with no installation, I find out now that i do not have vodacom coverage in my complex. I am now cancelling my fibre as i cant use it, but when i try and take out a uncapped LTE package for R699 for 36 months I am declined,
This is an error on vodacom side in the first place and I would like this rectified. as I dont think i should need to battle for this service
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
14 Jan 2022, 07:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2022, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jan 2022, 10:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our social media team via Facebook. Based on the feedback provided, our team assisted with your installation query and logged your cancellation request. Kindly note that our customer acquisitions team emailed feedback with regards to your declined application.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our social media team via Facebook. Based on the feedback provided, our team assisted with your installation query and logged your cancellation request. Kindly note that our customer acquisitions team emailed feedback with regards to your declined application.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2022, 10:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our social media team via Facebook. Based on the feedback provided, our team assisted with your installation query and logged your cancellation request. Kindly note that our customer acquisitions team emailed feedback with regards to your declined application.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our social media team via Facebook. Based on the feedback provided, our team assisted with your installation query and logged your cancellation request. Kindly note that our customer acquisitions team emailed feedback with regards to your declined application.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CLVDL
Candice Leigh Van Der Linde's updateReviewer Update
14 Jan 2022, 10:18So in other words i am not going to be approved for a lte contract due to the apparent for payment profile. Which is ridiculous as I was approved 2 months ago for the fibre application, which if vodacom fibre had of confirmed properly that I did not have coverage, I would have gone straight with the lte contract which would have been approved, Now i will have neither because of vodacom not following the correct procedures. How is that possible
CLVDL
Candice Leigh Van Der Linde's update14 Jan 2022, 10:18
Reviewer Update
So in other words i am not going to be approved for a lte contract due to the apparent for payment profile. Which is ridiculous as I was approved 2 months ago for the fibre application, which if vodacom fibre had of confirmed properly that I did not have coverage, I would have gone straight with the lte contract which would have been approved, Now i will have neither because of vodacom not following the correct procedures. How is that possible
CLVDL
Candice Leigh Van Der Linde's updateReviewer Update
14 Jan 2022, 10:27Can a motivation not be given that i am cancelling a fibre contract as I am unable to use it and going for lte which is actually cheaper than i would be paying monthly for the fibre. All i want to do is swop out the fibre for lte
CLVDL
Candice Leigh Van Der Linde's update14 Jan 2022, 10:27
Reviewer Update
Can a motivation not be given that i am cancelling a fibre contract as I am unable to use it and going for lte which is actually cheaper than i would be paying monthly for the fibre. All i want to do is swop out the fibre for lte
CLVDL
Candice Leigh Van Der Linde's updateReviewer Update
17 Jan 2022, 13:24I am still waiting on cancelation of the Fibre. I have no heard anything. I have also gone with another provider for LTE. Please can my claim be escalated
Vodacom: Dear Customer
Please see the ref below
SR***
Thank YOU NoReply(2-NCBTX63).
I
Vodacom: Dear Customer
Please see the ref below
SR***
Thank YOU NoReply(2-NCBTX63).
I
CLVDL
Candice Leigh Van Der Linde's update17 Jan 2022, 13:24
Reviewer Update
I am still waiting on cancelation of the Fibre. I have no heard anything. I have also gone with another provider for LTE. Please can my claim be escalated
Vodacom: Dear Customer
Please see the ref below
SR***
Thank YOU NoReply(2-NCBTX63).
I
Vodacom: Dear Customer
Please see the ref below
SR***
Thank YOU NoReply(2-NCBTX63).
I