Fibre to home service = sad

I have placed an order for Fibre to home on the 20th of January. It is now the 20th of Feb and my order is still pending. I've canceled two orders to restart the process, followed up on multiple occasions, called multiple times where I was transferred to 5 different departments. I was only sent a Wifi ****le that barely works. I have no other options. A one star rating is too much for this service!!!