Fibre to Home - poor service

After waiting for over a month after signing my home fibre contract I final got someone to come out and carry out the installation. But after numerous mails to the service department querying when someone will come out and install the router and configure I still cannot get any joy out of Vodacom. I called the customer care centre who said they would escalate it and I would receive a call from installations and still nothing. It is as if you cannot speak to someone who has the ability to resolve an issue. Vodacom customer for 11 years and the service is really starting to go on a downward spiral. Fed and ready to cancel this contract even before I can start with it!!!