QM
Quintin M
1 reviews | Active since Dec 2013
11 Sept 2019, 09:23
Fibre to home order - Wifi extender not received - !!!!!!NO FEEDBAC****!!
Placed an order for Fibre to Home from Vodacom (SO***) on the 23rd of August 2019. Fibre was installed and router delivered on Friday 30 August.
The Netgear PowerLINE Extender - PLW1000 which was part of the same order was never delivered. After numerous emails and phone calls I have not yet received any feedback on when this will be delivered or why I have not yet received it! On every call I make, the agents advise that someone will get back to me but no one ever does!! In the meantime I will be billed for this without having the full service which I ordered!!!
Non existent service!!!!!
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Replies (3)
Vodacom's replyOfficial
11 Sept 2019, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
QM
Quintin M's updateReviewer Update
12 Sept 2019, 09:28Still no feedback as expected!!! How can it be so difficult to get back to a customer and to deliver a product that was ordered!!!!?????
QM
Quintin M's update12 Sept 2019, 09:28
Reviewer Update
Still no feedback as expected!!! How can it be so difficult to get back to a customer and to deliver a product that was ordered!!!!?????
Vodacom's replyOfficial
04 Oct 2019, 10:43Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Vodacom's reply04 Oct 2019, 10:43
Official
Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance