Fibre to home

I app**** for a fibre to the home with vodacom on the 27 July 2020 with sales order SO***. The application was approved and a router was delivered to my home but that was the last I heard from vodacom.

I followed up with the regarding the installation and the service request SR*** was logged for installation with Vumatel, however ever since I have been moving from post to pillar. I have been told that the line is engaged with another ISP, even though I have sent proof that the line is not and spoke have proved that by speaking with Vumatel who have also since confirmed that there are no order against our adress or ID.

I have sent countless email to *** requesting assistance but to date I have not received any assistance whatsoever. I even send numerous emails to consultants including Chandre van der Westhuizen and Colwynne Williams who were promising to see this process through but to date nothing has proved successful.

Vumatel suggested that I ask vodacom to engage the services of SDM (Service Delivery Manager or Sales Liason ) to adress this matter. I did that but always I have been told that the matter has been escalated. I then after numerous calls to their vodacom fibre call centre requested to speak to the SDM personally but was told that they will call me. I am to date still waiting for their calls.

I want to express my disappointment with the appalling service i have received to date with vodacom employees and so called SDM for failing to take steps to resolve this matter. It is disgusting that anyone can receive such appalling service from a provider of service which is deemed one of the leading providers in SA.