Fibre that worked for only 1 week

I contracted for Fibre with Vodacom and was installed on 04 June 2020.The Fibre only worked for a week and the line was down until today 08 June 2020.I have called the Fibre contact center and being send pillar to post and apparatly they had lodged my query with Vumatel those I just useless. I sold a Fibre contract with free installation and now Vumatel is saying I need to pay for a reinstallation new pipes, new infrastructure that is already installed at my property for R1700 were there is no real reason of this reinstallation as new installation are only paid for by customers if it was because of their negligence and none of that was my doing. Vodacom and Vumatel have ******* me in signing a package with free installation but in essence this installation is piad by customers a week later of installation. I am so fed up I want them to come take their not so free router and not so free infrasture and leave me the yell alone and give my money to service providers who are not in the business of cheating their clients. Just irrited by the service and really regret contracting on this **** deal.