Fibre that seems to never be coming!!!

Went into vodaworld on the 27th June to get a fibre line and was assured this should be installed by Monday the 4th latest. Kept receiving emails that technicians are trying to reach me but the number they supp**** them with was incorrect. My call was logged to correct my number and still no one calling to help me or even let me know atleast when someone will be coming. The service is pathetic and I know you will be right on time to bill me come month end...can someone please take accountability 😡