LJ
Leola J

1 reviews | Active since Aug 2013

01 Apr 2021, 11:09

Fibre Telephonic Application

I app**** for a 50Mbs line through the call centre, as a gentleman phoned me. We agreed on a 50Mbs for R 799 per month, my order nr SO*** Only after installation I realized on my application that I am on a 20Mbs Line month to month contract for R 799 per month, this is NOT what I agreed on. I have been trying to get a contract from Vodacom for the last 2 days, with no luck. I will not accept a 20Mbs Line for R 799 as this is not what I agreed on. I app**** for a 50Mbs Line for R 799 and that is what I want. I need to have feedback today, I am still in my cool off period and have a right to cancel my contract as I am not satisfied, I was **** to by Vodacom after being a client for so many years. I need Vodacom to listen to the recordings and I want a copy of this as well as a copy of my contract.

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2021, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Apr 2021, 15:41
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our fibre sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,