Fibre technicians missing appointments

Reported our fibre not working on friday,understood that it couldn't be fixed on a weekend ,Monday we are told a technician will come on tuesday, made a plan to miss work on tuesday so that we are available when the technician comes .on tuesday we are told a technician will come at 3pm.at 3 pm no body shows up.we call again we are told if the technician hasn't said anything he is still coming.tell me why when we call them at 4pm thats when they tell us the technician missed our app..they are also not sure if we will be getting help the next day. 1.they couldn't call to update us the technician missed the app 2.they do not know when the next app will be.how many more days without the internet 3.i do not have the luxury of missing work two consecutive days neither do i have an option to work from home as i do not have the internet .i end up spending a lot of money on daily data because they data is expensive too