Fibre technical support poor

Item: Vodacom
Rating: 1
Author: Elmari V

Our Fibre has been out for a week. Have been told that someone from vodacom will come out to fix but nothing happens. Yesterday it was reported to management but still nothing is happening. I have spent over R1000 on data.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Feb 2025, 12:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Feb 2025, 12:04

Official

Best regards,

Vodacom's replyOfficial

13 Feb 2025, 12:39

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,

Vodacom's reply13 Feb 2025, 12:39

Official

Best regards,

Fibre technical support poor

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