SL
Sam L
1 reviews | Active since May 2011
03 Jan 2024, 20:02
Fibre team...really??
For the life of me, I cannot figure out HOW. HOW can these blithering idiots Vodacom together with the other bunch of SOB's, Vumatel, can manage to ***** up a person's day...not one or two times but FIVE times.
10 November 2023 29 November 2023 06 December 2023 12 December 2023 02 Janurary 2024
So, apparently, there is an "order" that keeps getting closed. An "order" I did not place, just by the way, and because of this mysterious "order" that "they" keep closing, my fibre line gets turned off. I smell *****...
In true scripted form, "we will escalate the matter, it will take 24-48 hours to resolve". Its been 28 hours and not even a progress follow up. Given the amount of disservice I've had to endure, one would think but one must lower any expectations it seems to ground zero.
The blame gets shifted to Vumatel, for reasons that I understand, them being the infrastructure provider. I will say this, in true scripted form, " I don't give a damn, not a single one of my damns shall be given" (#sensored - read between the lines).
Promises of a senior making contact has been made - only made, not followed through. So your word is NOT your word and the staff are a bunch of ****s.
There're gaps in your customer service capability and a SERIOUS performance management process must ensue. I can hook you up with very capable people who understand the essence thereof and can upksill your ill-equipped outsourced staff. Yes, I said it, ill-equipped as I have been told by senior staff members that your outsourced teams are given very poor training.
Then, to add injury to insult, the call centre agent tells me that the call reference is my cell number, today's date and the time of call. Is it now MY DAMN JOB to conjure up a call reference number??? So much for technology.
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
04 Jan 2024, 07:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2024, 07:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
SL
Sam L's updateReviewer Update
04 Jan 2024, 14:42Ww are now in hour 47 of 48....and still no connectivity l.
SL
Sam L's update04 Jan 2024, 14:42
Reviewer Update
Ww are now in hour 47 of 48....and still no connectivity l.
SL
Sam L's updateReviewer Update
04 Jan 2024, 14:44I calle in on 02 January 15:30. 24-48 hours apparently. So much for that
SL
Sam L's update04 Jan 2024, 14:44
Reviewer Update
I calle in on 02 January 15:30. 24-48 hours apparently. So much for that
SL
Sam L's updateReviewer Update
04 Jan 2024, 15:22So the plot thickens, the illiterate *********** IDIOT who took my call on 02 January, did not even log the call.....so now I am told to wait ANOTHER 24-48 HOURS!!!!
No compensation for the mobile data we have buy as a result of this idiocy!!!!!
Vodacom: Good day,
Kindly find the ticket number SR*** for the fiber connection issue.
Please know that it takes upto 24-48hrs till it is assigned to a senior consultant.
If you wish to do a follow up, please call after 72hr with the SR number.
Regards
Vodacom FTTH NoReply(2-105HQKU4).
No compensation for the mobile data we have buy as a result of this idiocy!!!!!
Vodacom: Good day,
Kindly find the ticket number SR*** for the fiber connection issue.
Please know that it takes upto 24-48hrs till it is assigned to a senior consultant.
If you wish to do a follow up, please call after 72hr with the SR number.
Regards
Vodacom FTTH NoReply(2-105HQKU4).
SL
Sam L's update04 Jan 2024, 15:22
Reviewer Update
So the plot thickens, the illiterate *********** IDIOT who took my call on 02 January, did not even log the call.....so now I am told to wait ANOTHER 24-48 HOURS!!!!
No compensation for the mobile data we have buy as a result of this idiocy!!!!!
Vodacom: Good day,
Kindly find the ticket number SR*** for the fiber connection issue.
Please know that it takes upto 24-48hrs till it is assigned to a senior consultant.
If you wish to do a follow up, please call after 72hr with the SR number.
Regards
Vodacom FTTH NoReply(2-105HQKU4).
No compensation for the mobile data we have buy as a result of this idiocy!!!!!
Vodacom: Good day,
Kindly find the ticket number SR*** for the fiber connection issue.
Please know that it takes upto 24-48hrs till it is assigned to a senior consultant.
If you wish to do a follow up, please call after 72hr with the SR number.
Regards
Vodacom FTTH NoReply(2-105HQKU4).
SL
Sam L's updateReviewer Update
06 Jan 2024, 11:13It is now 06 January 2024 and still not one person has made contact with as promised.
Do I have give hand jobs for service????
Do I have give hand jobs for service????
SL
Sam L's update06 Jan 2024, 11:13
Reviewer Update
It is now 06 January 2024 and still not one person has made contact with as promised.
Do I have give hand jobs for service????
Do I have give hand jobs for service????
Vodacom's replyOfficial
08 Jan 2024, 12:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you were in contact with our Fibre Support Team this morning and was provided with feedback with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2024, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you were in contact with our Fibre Support Team this morning and was provided with feedback with regards to your query. Regards, Consumer Website Team
Best regards,
SL
Sam L's updateReviewer Update
09 Jan 2024, 12:23I was indeed in contact with them because I initiated such contact with yet another call to your contact centre, like all the other times after your fruitless attempt to appeas me with an automated response.
Certainly significant room for betterment on your training.
Certainly significant room for betterment on your training.
SL
Sam L's update09 Jan 2024, 12:23
Reviewer Update
I was indeed in contact with them because I initiated such contact with yet another call to your contact centre, like all the other times after your fruitless attempt to appeas me with an automated response.
Certainly significant room for betterment on your training.
Certainly significant room for betterment on your training.
SL
Sam L's updateReviewer Update
11 Jan 2024, 17:33On 06 January 2024, I was I told that reactivation will take place on 11 January 2024. It is 11 January 2024 and STILL no connectivity.
I had to call in YET AGAIN only to be told that it would take ANOTHER 48 houslrs as the "previous" link was only cancelled today.
So, lies upon lies ALL OVER.
I had to call in YET AGAIN only to be told that it would take ANOTHER 48 houslrs as the "previous" link was only cancelled today.
So, lies upon lies ALL OVER.
SL
Sam L's update11 Jan 2024, 17:33
Reviewer Update
On 06 January 2024, I was I told that reactivation will take place on 11 January 2024. It is 11 January 2024 and STILL no connectivity.
I had to call in YET AGAIN only to be told that it would take ANOTHER 48 houslrs as the "previous" link was only cancelled today.
So, lies upon lies ALL OVER.
I had to call in YET AGAIN only to be told that it would take ANOTHER 48 houslrs as the "previous" link was only cancelled today.
So, lies upon lies ALL OVER.
SL
Sam L's updateReviewer Update
13 Jan 2024, 17:37And again, more lies.
Avele told me on 11 January 2024 that the link was terminated and will be reactivated with 48 hours. It is now past the 48 hours and yet another follow up call was made BY ME, only to be told the line cannot be reactivated. So who's lying????????
AND STILL no contact from anyone "senior"
In the meantime, we have keep buying data and Aseem now tells me that I WILL get but that a credit wil be passed...if your call centre agents cai lie about the line being terminated, then I can't trust in a credit.
Avele told me on 11 January 2024 that the link was terminated and will be reactivated with 48 hours. It is now past the 48 hours and yet another follow up call was made BY ME, only to be told the line cannot be reactivated. So who's lying????????
AND STILL no contact from anyone "senior"
In the meantime, we have keep buying data and Aseem now tells me that I WILL get but that a credit wil be passed...if your call centre agents cai lie about the line being terminated, then I can't trust in a credit.
SL
Sam L's update13 Jan 2024, 17:37
Reviewer Update
And again, more lies.
Avele told me on 11 January 2024 that the link was terminated and will be reactivated with 48 hours. It is now past the 48 hours and yet another follow up call was made BY ME, only to be told the line cannot be reactivated. So who's lying????????
AND STILL no contact from anyone "senior"
In the meantime, we have keep buying data and Aseem now tells me that I WILL get but that a credit wil be passed...if your call centre agents cai lie about the line being terminated, then I can't trust in a credit.
Avele told me on 11 January 2024 that the link was terminated and will be reactivated with 48 hours. It is now past the 48 hours and yet another follow up call was made BY ME, only to be told the line cannot be reactivated. So who's lying????????
AND STILL no contact from anyone "senior"
In the meantime, we have keep buying data and Aseem now tells me that I WILL get but that a credit wil be passed...if your call centre agents cai lie about the line being terminated, then I can't trust in a credit.
SL
Sam L's updateReviewer Update
13 Jan 2024, 17:39The Consumer Website Team is also useless....you are a pointless exercise and a waste of oxygen....the whole lot of you.
SL
Sam L's update13 Jan 2024, 17:39
Reviewer Update
The Consumer Website Team is also useless....you are a pointless exercise and a waste of oxygen....the whole lot of you.