JP
Johan P
1 reviews | Active since Nov 2019
06 Nov 2019, 14:46
Fibre team missing in action
I requested Vodacom fibre relocation to be done on the 1st of November. All went went well with the process but on the Thursday 31 October at 19:37 I got a mail saying Fibre Broadband Order SO*** has been successfully installed.
Since then I have logged calls and every time I get told it is escalated and they will get back to me. 2 Managers have promised me they will take care of this. But not one person have phoned me to explain what is going on. Pathetic service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2019, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Nov 2019, 09:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. You may forward your billing dispute to *** for further Investigation and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2019, 09:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. You may forward your billing dispute to *** for further Investigation and feedback. Regards Consumer Website Team
Best regards,