TC
Tiaan C
1 reviews | Active since Sept 2021
04 Sept 2021, 17:20
FIBRE TEAM IS USELESS
Do not even try to do a relocation through vodacom fibre, they don't know what they are doing! I have submitted my first relocation request in May and by August nothing was installed at my new home. Now I get a bill for fibre access for 2 months worth R2340, but they haven't even installed the line and I didn't have acces, I cancelled the contract in August 2021 but I am still paying. Vodacom is robbing me BLIND!!!! AND THEY DO NOT CARE ABOUT ABLE AND WILLING TO PAY CUSTOMERS. after mails and several follow ups on this account all call agents just blame the previous one and no one gets anything done. PATHETIC SERVICE FROM VODACOM FIBRE TEAM .
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Replies (3)
Vodacom's replyOfficial
05 Sept 2021, 09:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2021, 09:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TC
Tiaan C's updateReviewer Update
13 Sept 2021, 16:51When are you going to contact me?? Proving my point at being useless and not coming back with a straight answer - next step. complaint at the consumer goods and services ombud.
TC
Tiaan C's update13 Sept 2021, 16:51
Reviewer Update
When are you going to contact me?? Proving my point at being useless and not coming back with a straight answer - next step. complaint at the consumer goods and services ombud.
Vodacom's replyOfficial
16 Sept 2021, 13:31Dear Tiaan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Fibre team has processed the credit and it's reflecting on the account.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2021, 13:31
Official
Dear Tiaan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Fibre team has processed the credit and it's reflecting on the account.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,