Fibre support non existent

Tomorrow will be the third day without a working fibre service. I've called the Vodacom fibre "support" call centre a total of seven times now and each time I'm told by call centre staff that they "understand my frustration" and that my support request will be"escalated" to the relevant technical support team. Needless to say I'm still waiting..Ideally I would like them to come and take their sub standard fibre equipment out of my house and to cancel my contract..I thought Telkom was bad but Vodacom take the cake!