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LB
Lourens B

1 reviews | Active since Feb 2019

12 Feb 2019, 11:03

Fibre support

Dealing with Vodacom Fibre support has been frustrating to say the least.

My line went down on the 6th and since then numerous calls and escalations later I'm no closer to having to it resolved. On the 9th it was determined that the issue might be with the router or the line connecting to my house. Since then, nothing has been done

Every time I phone, a new agent would do the basic tests and the escalate the issue without taking the previous tests into account. It's been almost a week now without connectivity, which could have been resolved by sending out a tech to replace the router or repair the line. The managers are always stuck in meetings so you can't even talk to them.

Some feedback on how to get this resolved would be appreciated.

0
Replies (3)
Vodacom
Vodacom's reply12 Feb 2019, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team      

Best regards,

LB
Lourens B's update14 Feb 2019, 08:26
Reviewer Update
This is absolutely ridiculous. It's been more than a week now. Escalation after escalation with no results.
Vodacom
Vodacom's reply18 Feb 2019, 16:55
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that your query has been resolved. Regards  Consumer Website Team 

Best regards,