JL
Jessica L

1 reviews | Active since Jan 2023

11 Nov 2024, 11:04

Fibre still not working after 5 days

Vodacom fibre is such a disappointment to be honest We had fibre installed on the 6th of November Which guess what it is still not working Every time we call in to find out what is going on they come up with stories which changes every time and they never stick to what they say even the management We have dealt with the 2 following managers and they said they will always answer the phone well guess what they don't William and Tashe I have had it with Vodacom. They are not willing to go to the end of the earth to keep a customer happy but as long as they can get their money at the end of the month they are happy.

If someone does want to call me back please only do so if you are going to be putting On my fibre.

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2024, 12:05
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team