Fibre still not linked

Good Day, We were recently lucky enough to have fibre cables laid down in our area. With this, we had Vodacom Consultants on our doorstep, selling us fibre at a competitive price and confirming their service would be better and more efficient than Telkom. We were happy with the pitch, as well as the quote, and happily went ahead and signed the contract then and there. It has now been MORE THAN 9 WEEKS since we have heard from Vodacom or Telkom confirming the migration and access to fibre. We were told Telkom would contact us to migrate to Vodacom within 2 weeks of signing the contract and we would have our fibre line soon after. I have contacted Patt on numerous occasions, of which today she tells me that it seems the application must have been lost and we now need to reapply for the service, as there are some people in the area who have received fibre. This is unacceptable service from a world renowned company, and highly frustrating when you are ensured of an efficient and better service, and yet we have received NO SERVICE. Please can someone contact me with this issue and have it rectified as soon as possible, otherwise we shall have to start making other arrangements with other service providers who can do their job properly. Regards, Tamryn