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Marlin A

1 reviews | Active since Jun 2011

03 Oct 2017, 07:39

Fibre still not Installed

I have requested Fibre at the Complex where I currently reside. The fibre was handled by Evotel and Vodacom has now taken over. I have had 2 Vodacom technicians come over and the 1st technician stated that Evotel needs to install the fibre, 2nd Technician stated that Vodacom needs to provide a router and he will escalate further. To date I have had no positive movement with fibre connection yet the Vodacom technicians sit around in the complex during the day I have been sending constant mails to ********** and the only response i get is that there is a backlog

Sales Order # SO170 ********** 71 Solution ID 1- ********** 9368 Customer MARLIN SHALDON ABRAHAMS Billing Account # I ********** Product Vodacom Fibre Broadband Promotion

0
Replies (4)
Vodacom
Vodacom's reply03 Oct 2017, 10:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Oct 2017, 15:43
Official

Please accept my sincere apology for the inconvenience caused.

I have escalated the matter to the Fibre to the Home specialists for further review and comment.

Kind regards

RJ

Best regards,

Vodacom
Vodacom's reply05 Oct 2017, 11:11
Official

Dear Client

The Fibre Installation Team confirmed that they will contact you today in order to setup an appointment.

Once again, we would like to apologise for the delay in this regard.

Kind regards

RJ

Best regards,

MA
Marlin A's update06 Oct 2017, 08:00
Reviewer Update
Good Day The Fibre Team came out yesterday (6 people to be exact) yet no connection took place and no feedback was given as to when they will return. Please note that my Wife had to take off from work to attend to the team and the supervisor had stated that he would call me to give me feedback yet no feedback was given