Fibre still not installed

I requested a relocation installation for vodacom fibre and there is vodacom fibre in the new complex but yet the installation is dragged out for more than a week now. I am being told that there's a box providing fibre missing and that the building team skipped my house but it's more then a week now and everytime I call somebody will follow up but nobody gets back to me I think it's better to cancel and go somewhere else as a customer I am clearly not valuable to vodacom. Pathetic service!!