Fibre Still Not Activated Despite Service Request Logged

I placed an order for Vodacom Fibre to my home and selected Octotel as a service provider. When installation did not take place, I made enquiries and was told that Octotel did not have permission to install infrastructure in my complex. I contacted Vodacom and the infrastructure provider was changed to OpenServe who then installed a router at my house.

The fibre has not been activated yet and on the 11th of March, 2019, I logged a service request (SR ***77). I have phoned almost daily since. The fibre has still not been activated. When I phone, the call centre agents refer to Octotel (instead of OpenServe). I was helped by a very knowledgable call centre agent this morning, but even she seemed unsure how to resolve the matter and promised to take the matter up with a superior.

All that needs to happen for my query to be resolved is for Vodacom to activate my Fibre on the OpenServe infrastructure installed to the premises and, if this is not possible for any reason, dispatch an OpenServe technician to attend to the problem urgently so that it can be activated.