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jJ
jean J

1 reviews | Active since Sept 2016

22 Feb 2019, 23:44

Fibre Speed Disaster from Vodacom and No Customer Assistance Available

Vodacom Fibre - speed test at night reads 2mbps, instead of 50mbps! At least the previous service provider had a call centre which was available at all hours and answered their phones. Vodacom's is unavailable due to 'unforeseen circumstances' (?) This is ridiculous. Very disappointed and irritated with this horrible internet speed from the stone age. Thank you Vodacom for pathetic service.

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Replies (2)
Vodacom
Vodacom's reply23 Feb 2019, 14:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply25 Feb 2019, 16:06
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team