TS
Thato S

1 reviews | Active since Jul 2014

08 Apr 2024, 15:11

Fibre Services

I have been without Internet for a 1 week and one day today. I had called Vodacom on Sunday 31 March, I was told metrofibre had a fibre break in my area. I then called in again on Tuesday the 2 April, I was assured that the metrofibre had resolved the fibre break, but I had no services. The lady I spoke to told me that she will be logging a cal with metrofibre. Wednesy again I called, through to a different consultant, telling me that a call was not logged with metrofibre. He will log it for me. I got a call on Thursday asking if my services are back, unfortunately they weren't. I again called in on Friday and Saturday, I told them should my services not be restored they should cancel my account. To date my services are not restored. SR*** SR***

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2024, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team