Fibre services

Horrible experience with them. Had a problem with my router, they sent a technician to check on the issue. The technician advised that I will be needing a new router. Called Vodacom and told them of this. They then told me I would have to renew my contract and pay more than what I am paying. I advised I would like to cancel the services. They told me that they won’t be able to so immediately even after advising that the line was unavailable for an entire month. HORRIBLE SERVICE. APPALLED AT HOW THEY TREAT THEIR CUSTOMERS. When you request to speak to supervisors they are always in meetings. How is this Customer Service if needs are not met????? If I could give them a -100 rating I would.