KN
Karlien N
1 reviews | Active since Jul 2019
29 Jul 2019, 15:57
Fibre service - Worst ever
Fibre installation was done on 13/3/19. On 01 April i cancelled due Vodacom not being able to configure the router, and i received a SR*** number to confirm my cancellation request. Someone at Vodacom then closed the cancellation request and ive been billed every month since. Ive been sent from pillar to post trying to get this cancelled and also to have my funds refunded. I have had a business contract with Vodacom for the past 8 years, and can not believe the service i am currently receiving.
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Replies (2)
Vodacom's replyOfficial
29 Jul 2019, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2019, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Sept 2019, 14:40Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. As per our discussion, our records indicate that your query is currently in hand with our Fibre Support Team. Kindly allow our team to finalize and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
Regards,Vodacom Consumer Website Team
Vodacom's reply10 Sept 2019, 14:40
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. As per our discussion, our records indicate that your query is currently in hand with our Fibre Support Team. Kindly allow our team to finalize and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
Regards,Vodacom Consumer Website Team