Fibre Service not delivered but paid for in full

This is in regards to my fibre line with vodacom , I made a payment of R429 for the fibre activation on the 12th of February and ever since I paid I have not received the router and it has not been installed , No one has called me or checked up on my order - When I call all they tell me that the delivery is in process . The Reference Number for the order is S*** Please contact me on *** to resolve this issue as its going to be 1 month with no service and payment has been made