DT
Deborah T
1 reviews | Active since Mar 2023
30 Jan 2026, 13:48
Fibre service
Dealing with Vodacom FBE has been an absolute nightmare. My fibre connection has been down for over a week with no resolution.
Referred to“fibre maintenance,” yet there is zero accountability or feedback. I have been left without internet, without support, and completely stuck with smart devices that rely on connectivity.
This level of service is unacceptable, and the lack of communication only adds to the frustration. Customers deserve better support and transparency.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jan 2026, 14:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jan 2026, 14:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DT
I have followed up multiple times regarding my query and have yet to receive a response. Despite repeated requests, I have not been put through to a manager or anyone able to adequately address my issue. I have now been waiting for over a week with no feedback.
Deborah T's updateReviewer Update
02 Feb 2026, 10:59I am extremely dissatisfied with your respond of no action
I have followed up multiple times regarding my query and have yet to receive a response. Despite repeated requests, I have not been put through to a manager or anyone able to adequately address my issue. I have now been waiting for over a week with no feedback.
At this point, I am requesting one of the following as a matter of urgency:
- Direct contact details for a technical support representative or manager who can resolve this matter, or
- A clear timeline for when my issue will be addressed
- Details of the technician too
DT
Deborah T's update02 Feb 2026, 10:59
Reviewer Update
I am extremely dissatisfied with your respond of no action
I have followed up multiple times regarding my query and have yet to receive a response. Despite repeated requests, I have not been put through to a manager or anyone able to adequately address my issue. I have now been waiting for over a week with no feedback.
At this point, I am requesting one of the following as a matter of urgency:
- Direct contact details for a technical support representative or manager who can resolve this matter, or
- A clear timeline for when my issue will be addressed
- Details of the technician too