ZM
Zoliswa M
1 reviews | Active since Nov 2014
10 Mar 2022, 15:23
Fibre Service down time application ignored without any valid reasons
I have been applying for my service down time without any success. My fibre was out for the whole week from 18 February 2022 to 25 February 2022.
You cannot expect your customers to pay for services they did not get. We will leave the frustration of being offline for a week to another day.
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Vodacom's replyOfficial
11 Mar 2022, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2022, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team