Fibre service disconnected due to Vodacom's own issues.

Vodacom mistakenly cancelled my fibre service. They have confirmed this only after many, many calls to them. Once it was established that it due to a system error on Vodacom side. You would think it would be a simple case of re-connecting. But no, other people from other departments are calling me to complete forms for a new account. Not one apology for the inconvenience, not one thought as to the disruption to my life that I've not had fibre, it's been a week. I don't want to fill out forms again to fix a problem with Vodacom. I have also received two letters advising me that I owe Vodacom an amount, which I can only presume is what they consider they are owed for a service that has been disconnected by their malfunction, and payment for a service I don't actually have.

Service request number: SR***