TC
Twanet C

1 reviews | Active since Feb 2017

07 Oct 2020, 17:57

Fibre Service covers only 3 rooms

We are extremely disappointed with Vodacom Fibre. We app**** online for a 20mbps download and 20mbps upload uncapped unshaped for R899pm. We received our router via Ram on the 30th of September 2020. We got activated on the 5th of October 2020. Since the 5th of October we have fibre in 3 rooms in the entire house. We have spend a lot of money on airtime contacting vodacom and being put through from 1 agent to another with still no success or response. We had fibre before where we had coverage the whole house and even in front in the street. Since we app**** we had to do a self installation. No Technician in site. No cables. We have been struggling with Vodacom Fibre for 3 whole days now. Vodacom customer service is beyond pathetic. You pay R899pm for 3 rooms of fibre coverage. If we had known this we never wouldve app**** at vodacom at all. They keep telling us that we need a booster to get coverage in the other rooms. Which is ridiculous when you think about fibre that should cover your whole house. And not just 3 rooms. I have asked on vodacom fb customer care with no help up to now. No one phones back. They do not respond to emails. Emails get returned. We app**** for a 12 month contract which suddenly is now 24 months. We cannot even stream showmax. Really ****ed off and disgusted by this fibre service.

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2020, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team